Frequently Asked Questions (FAQ)
1. SHIPPING & ORDERS
How long does shipping take?
Our standard shipping takes 7 to 12 business days depending on your location. You will receive a tracking number via email as soon as your order is shipped.
Do you ship worldwide?
We currently ship exclusively to the United States. We offer free standard shipping on all US orders.
Can I cancel or change my order?
Yes, you can change or cancel your order within 12 hours of placing it. Please email us immediately at support@lumipawsmall.com with your order number.
2. PRODUCT USAGE & SAFETY
Is the Electric Steam Brush safe for my pet?
Absolutely! The Electric Steam Brush uses gentle, warm nano-mist technology. It is 100% safe, completely silent to avoid scaring your pet, and helps loosen tangled fur while removing dirt and dander without scratching their skin.
How does the Nail Grinder work? Is it loud?
Our Nail Grinder uses an advanced diamond bit grinder that gently trims your pet's nails layer by layer. It is equipped with an ultra-quiet motor (under 50dB) and low vibration, so your pet stays calm and stress-free during the process.
Can I use the Bathing Brush with any pet shampoo?
Yes! Our Bathing Brush is designed with a built-in shampoo dispenser. Simply pour your favorite pet shampoo inside, add a little water, and press the top button to create a rich, soothing lather while massaging your pet.
3. RETURNS & REFUNDS
What is your return policy?
We offer a 30-day money-back guarantee. If you or your furry friend are not 100% satisfied with your purchase, contact us at support@lumipawsmall.com for a hassle-free return or replacement.
Still have questions?
If you didn't find the answer you were looking for, please head over to our Contact Us page or email us directly at support@lumipawsmall.com. We are always happy to help!