Refund policy

REFUND POLICY

Thank you for shopping at LumiPaws! We want you and your furry friend to love our products. If you are not entirely satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Start a Return

To start a return, please contact our support team at support@lumipawsmall.com.

Please note that returns must be authorized by our team before shipping. Once your return is approved, we will provide you with the return shipping address and detailed instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for paying their own return shipping costs.

Damaged, Defective, or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Send a clear photo or video of the issue along with your order number to support@lumipawsmall.com. Our quality assurance team will inspect the proof and evaluate the issue to arrange a proper replacement or solution.

 

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.